23 April 2024 By Jonathan

An Unfiltered Review: The Downsides of Limited Resell Practices

I recently made a purchase on the website Limited Resell during sales, attracted by attractive prices and the promise of fast delivery. Unfortunately, my experience with this company was extremely disappointing and frustrating.

Problems encountered upon validation of my order

From the beginning, I faced several problems. First of all, the website was slow and unresponsive, making it difficult to navigate. Then, when confirming my order, I noticed that certain items were already sold out even though they still appeared as available on the site.

Late delivery and damaged package

Despite these inconveniences, I still managed to place my order. However, it was not shipped within the time frame announced by Limited Resell. I received my package several days late and to top it off, it was damaged! Several items were damaged, making them impossible to use.

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Unresponsive and ineffective customer service

I immediately contacted Limited Resell customer service to let them know about my issues. Unfortunately, it took me several days and numerous calls to finally get a response. When I was finally able to explain my situation to an advisor, he tried to convince me that the problems encountered were exceptional and linked to sales. I find it unacceptable to use this argument to justify such a lack of professionalism.

Limited Resell customer service response

We are sincerely sorry to learn of your dissatisfaction following your order on our site during the sales. At Limited Resell, we place great importance on customer satisfaction and would like to apologize for any inconvenience you may have experienced.

Explanations regarding the problems encountered

To address your concerns, allow us to explain the situation:

  • Slow website: We noticed exceptional traffic during the sales which caused some slowdowns on our website. We are currently working with our technical teams to improve the performance of the site to avoid this type of problem in the future.
  • Out of stock : High demand during sales can sometimes cause temporary stock shortages. We strive to update the information on our site in real time, but it is possible that some errors have occurred. We apologize for this inconvenience.
  • Late delivery : Sales often lead to a significant increase in the number of orders to be processed, which can cause delays in the preparation and shipping of packages. However, we understand your frustration and are doing everything we can to improve our delivery times.
  • Damaged package: We take issues related to damaged packages very seriously and constantly work with our logistics partners to ensure safe transportation of products. Please accept our apologies for this incident.
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Actions taken by Limited Resell

In order to remedy this situation and regain your trust, here are the measures we propose:

  • We offer you a voucher of an equivalent value to the damaged items, to use on your next purchase on our site.
  • We have reported the issue regarding website performance to our technical teams so that they can investigate and resolve this issue quickly.
  • We will strengthen our collaboration with our logistics partners to avoid problems related to delays or damaged packages.
  • We are also working to improve communication between our customer service and our customers to ensure better responsiveness in the event of a problem.

Once again, we apologize for any inconvenience you may have encountered while ordering from Limited Resell. We hope that these measures will satisfy you and we remain at your disposal for any questions or additional requests.